Terms of Service

Last updated: 25 October 2026

1. Who we are and accepting these terms

Crushly ("the service") is run by Sirtemed LTD, Lordou Vyronos 61, Lumiel Building, 4th floor, 6023 Larnaca, Cyprus. Company registration number HE 368447, tax and VAT number 10368447A ("we", "us"). You can contact us through the contact form, or by email at hello@crushly.com.

These terms and our Privacy Policy apply when you use Crushly. By entering the site, creating an account or buying a plan, you agree to them. If you don't agree, don't use Crushly.

2. What Crushly is

Crushly is interactive romantic fiction for adults. It contains sexually explicit text and adult pictures. An AI writes each story as it happens, in reply to what you type.

3. Not a real relationship

The characters may act affectionate, flirt, fall for you or seem to have feelings. That is part of the fiction. These are not real emotions, intentions or promises. A character cannot be your real partner or friend. It cannot meet you, make real-world arrangements or provide any real-life service.

4. Adults only

You must be at least 18 years old, and also an adult under the law where you live if that age is higher, to use Crushly. By entering, you confirm that you are. Don't let anyone younger use your device or your account. We delete accounts that we believe belong to minors.

Age verification. In some countries and US states, the law requires us to check your age before we show explicit content. If you use Crushly from one of them, steamy and explicit pictures stay locked until you pass a one-time age check with our verification partner Ondato. In Germany and Australia, where the law also covers explicit text, explicit chat messages stay locked too. The check usually takes about 30 seconds and one selfie; if that isn't enough to confirm your age, Ondato may ask for an identity document. We work out where you are from your internet connection. The check is offered once you have Premium (section 10). Don't try to get around it, for example with a VPN or with someone else's face or document.

5. Your account

You can play without an account. Your progress then lives only in your browser. If you sign in with your email, we send you a one-time code; there is no password. Give an email address that is yours and that you can read. Keep access to your email secure: anyone who can read it can sign in as you. You are responsible for what happens in your account.

An account is for one person. You may not share, sell or transfer it.

6. Rules of use

You are responsible for the messages you write and what you ask the stories to do. You agree not to:

7. Moderation and enforcement

We want Crushly to be safe and lawful, and we stay responsible for moderating it. The stories have safety rules built in: the AI is instructed to steer away from forbidden themes and to refuse them inside the story. On top of that, we use automated limits and bot checks, and our team reviews every report we receive. When we investigate a report, we may look at the stories involved.

If we find that a message, a story or an account breaks these terms or the law, we may refuse or block the request, remove content, and warn you. We may record warnings on the account. Repeated or serious breaches can lead to a temporary restriction, a suspension or the permanent closing of the account. In serious cases we may close an account straight away. Where the law allows it, a closed account gets no refund. We report illegal content and activity, especially anything involving minors, to the competent authorities where the law requires or allows it.

8. Reporting content and complaints

Reports and complaints. Anyone can report content that is abusive or breaks these terms or the law, and anyone can complain about the service. Use the contact form or write to hello@crushly.com. Describe what happened, and add your email if you want an answer. We treat every report confidentially and handle it within 5 days of receiving it. Other complaints get an answer within 14 days.

Removal requests. We take every request to remove content seriously. Write to us if you are the victim of, or know about, content that:

Please give your legal name, where the content is (a link, or the story and character), and why it should be removed. We remove content made or shared without consent within 24 hours of receiving the report, and we review other requests promptly. All reports are treated confidentially.

9. Appeals

If you think we removed content or restricted, suspended or closed your account by mistake, you can ask us to review the decision through the contact form or by email. Tell us which account it is (your email address) and which decision you want reviewed. We may ask you for more information. We normally answer within 5 days. After the review, the decision may stay as it is, or be changed or reversed.

10. Plans and payments

Current prices are on our pricing page.

Nights together. If you play on several days in a row, we may add bonus credits to your account (for example on the third and the seventh day). They work like other credits. We may change or end this bonus at any time.

Characters' pictures and credits. Characters send you pictures in their private chat. Some are free: the first pictures a character sends you, and the first picture of each new level. Others are shown blurred with their price in credits, and you can reveal them, or all of a character's remaining pictures at a discount ("complete her set"). The price is always shown before you confirm, and nothing is charged unless you confirm. You buy credits in packs on the payment page of our provider; the price of each pack is shown before you pay. Credits are added once the provider confirms the payment. Credits that come with Premium are added at the start of every 30 days of Premium. Credits do not expire while your account exists. A picture you have revealed or received stays available to you for as long as your account exists, also after Premium ends.

Custom pictures. You can ask a character for a picture made to order. The price is shown before you send the request and is taken when you send it. Each request is reviewed by a person and made by hand, usually within 2 days. We may decline any request, for example one that breaks section 6; if we decline it, every credit you paid for it is returned. A custom picture is fictional and AI-made like everything else on Crushly (section 12).

Pictures unlocked before 17 October 2026, under the earlier plans, stay available to you as described above.

Where an age check is required (section 4), Premium unlocks explicit pictures (and, in Germany and Australia, explicit messages) only once you have passed it; everything else in Premium works straight away. The plans screen tells you this before you pay. If you can't complete the check, contact us before you dispute a charge: we review refund requests as described in section 11.

Before you pay, you'll see the price, the billing period, whether the plan renews, what's included and how to cancel. Prices include VAT where it applies. You pay by card on the secure payment page of our payment provider, Finby or CardBilling. The page tells you which one handles your payment. Your card details go straight to the provider. We never see or store them. The charge on your statement may show the provider's or our company's name.

Renewing plans. If the plan renews, you are charged the same price again at the start of each new period until you cancel. We charge shortly before the current period ends. If a renewal payment is declined, we try again once a day, up to three times, and Premium stays on meanwhile. If all tries fail, the plan ends. A three-month plan renews every 90 days at the three-month price. A yearly plan renews every year at the yearly price, and we email you a reminder about a week before each yearly renewal.

Trials. We may offer a first-time trial: a short period of Premium for a small price (for example $1 for 3 days), shown with its length, the credits it includes and the full price before you pay. At the end of the trial, the plan renews at the full price for the full period, and then every period, until you cancel. If you have given us your email (we ask for it after you pay), we email you a reminder about a day before the first full charge; either way, the trial's end date and the full price are shown in your account. Cancel before the trial ends and you won't be charged again; Premium stays on until the trial ends. One trial per person and email; if you had a subscription before, you pay the full price.

One-day pass. We may offer a pass instead of the trial: one payment for a short period of Premium (for example $2.99 for 24 hours), shown with its length and the credits it includes before you pay. A pass never renews and nothing more is charged. When it ends, you are back on Free. Credits that came with it stay yours, as described above.

First-month offer. If you can't have the trial, we may offer you once a first period of Premium at a lower price, shown with the full price that follows before you pay. After that period, the plan renews at the full price every period until you cancel. One such offer per person and email.

Cancelling. You can cancel a renewal at any time: open your plan (⭐) and choose Cancel renewal. For plans billed by CardBilling, this takes you to CardBilling's cancel page. After you cancel, you won't be charged again, and Premium stays on until the end of the period you have already paid for. Deleting your account also stops renewals we charge ourselves (Finby). For a CardBilling plan, cancel it first.

We may offer Premium for free or at a discount for a while. Such offers can end at any time. Credits have no cash value. You can't exchange them for money, sell them or transfer them to another account, and they are not your property. Unused credits are not refunded when you close your account, unless the law requires otherwise.

Fair use. Premium has no message limit you pay for. To keep it fair and affordable, it is meant for one person's own use, at up to about 3,000 messages in 30 days (stories and private chats together). Past that, we may answer more slowly or with lighter replies (for example, characters remember a shorter part of the conversation) until the 30 days are over. It never costs you more. To stop automated use, there are also technical limits, such as a daily number of messages and how many new stories one network can start. These limits apply to every plan.

11. Withdrawal and refunds

If you are a consumer in the EU, you normally have 14 days to withdraw from a contract made online. Premium and credits are digital content that is made available immediately. When you buy them, you ask for immediate access and confirm that you know you lose the right of withdrawal once access begins.

For that reason, and unless the law requires otherwise, payments are not refunded once Premium or the credits have been made available to you. If you think you were charged by mistake, or you want to ask for a refund, write to us through the contact form or at hello@crushly.com. Include the email address you paid with and the date of the charge. We review every request and answer within 14 days of receiving everything we need to handle it.

Please contact us before you dispute a charge with your bank. If a payment is refunded or charged back, the Premium it paid for ends, and the credits it bought are removed as far as they are unused. Nothing in these terms limits consumer rights that the law says can't be excluded.

12. Fictional pictures and 18 U.S.C. § 2257

All characters, persons and pictures on Crushly are fictional and generated with artificial intelligence. No human performers take part in making them, and Crushly contains no visual depictions made with real performers. The record-keeping requirements of 18 U.S.C. §§ 2257 and 2257A therefore do not apply to this content. Crushly is only for adults aged 18 or older.

13. Content and rights

The stories, characters, pictures, designs, name, logo and software belong to us or our licensors. We give you a personal, non-transferable right to use them within Crushly. Unless we allow it, you may not copy, distribute, change or commercially use any part of the service.

What you type stays yours. You give us a limited, non-exclusive, worldwide licence to process it, only to run, maintain, secure and improve Crushly, as described in the Privacy Policy.

14. Availability and changes to the service

We work to keep Crushly running well, but we can't promise that it will always be available, error-free or completely secure. We may add, change, pause or remove stories, characters, AI models and features at any time, sometimes without notice. We don't have to keep any particular story, character, story history or feature. If a change takes away something important from a plan you have paid for, the law where you live decides what you are entitled to.

We are not responsible for failures or delays caused by events beyond our reasonable control. Examples are natural disasters, internet or power outages, cyberattacks, actions by authorities, strikes, or failures of our providers.

15. No warranties

As far as the law allows, Crushly is provided "as is" and "as available", without warranties of any kind, express or implied. This includes warranties of merchantability, fitness for a particular purpose and non-infringement. This doesn't affect the legal guarantees that consumers always have.

16. Liability

As far as the law allows, we are not liable for indirect, incidental, consequential, special or punitive damages, or for what the AI writes in response to your own messages. Our total liability is limited to the amount you paid us in the 12 months before the event that led to the claim. Nothing in these terms limits your rights as a consumer, or our liability where the law doesn't allow it to be limited, such as for intent or gross negligence.

17. Ending

You can stop at any time, and you can delete your account in the app (Account → Delete account). That removes your stories, characters and plan. We may suspend or close your account, in urgent cases without notice, if you break these terms, act fraudulently, abuse the service, try to break its security or use it unlawfully. We may also do this where it is needed to protect Crushly or other people, or to comply with the law. We may also end the service. If you have paid for a period you can't use for a reason that isn't your fault, the law where you live decides what you get back.

18. Technical requirements

You need an up-to-date web browser with JavaScript and local storage turned on, and an email address if you want an account.

19. Against modern slavery

Sirtemed LTD runs its business ethically and lawfully. We have zero tolerance for slavery, servitude, forced or compulsory labour, human trafficking and every other form of modern slavery. We don't knowingly work with any business, contractor or provider involved in them, and we expect our partners to meet the same standard. Report any suspected case connected with our business through the contact form or by email.

20. Law and changes to these terms

These terms are governed by the laws of the Republic of Cyprus, without regard to its conflict-of-law rules. Disputes go to the competent courts of Cyprus. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you can bring claims in its courts.

If we change these terms, we'll publish the new version here and update the date at the top. If the change is important, we'll also tell you in the app before it applies to you. If you keep using Crushly after a change applies, you accept the new terms. If you don't accept them, you can stop and delete your account.

21. Contact

Sirtemed LTD
Lordou Vyronos 61, Lumiel Building, 4th floor
6023 Larnaca, Cyprus
Company registration number: HE 368447
VAT number: 10368447A
Email: hello@crushly.com · Contact form